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Buisness Club 2017

Claims

Our in-house claims service is the backbone of our proposition. Whether you are at the mercy of a major disaster or facing the inconvenience of a small claim, our teams’ professional, efficient and timely support will be there when you need it most.

Help & support when you need it most.

As part of a leading Independent Insurance Broker we boast one of the most experienced and hands on claims teams, ensuring that in the event of a major loss, your business is back up and running as soon as possible and that all claims, no matter how big or small, are dealt with swiftly and efficiently and with little disruption. 

Our claims delivery is backed up with Harris Balcombe Loss Assessors to provide a 24hr emergency support line and technical expertise in material damage and business interruption claims.

As your insurance broker we will always be there to help and assist during these difficult times, but the additional technical expertise and claims efficiency our partners Harris Balcombe bring is of massive value to you.

  • During working hours, please call us on 01482 213215, or via your Account Executive, for advice and assistance.

or

Outside of normal hours you should find emergency contact numbers for your insurers in your policy document. Here is a selection of the major UK insurers and some Lloyd's syndicates. You will need to have your policy number ready when you call them. Please note that you are calling the insurer directly and you will incur call charges which may vary when dialling 084/087 numbers.

Aviva

Claims helpline (24 hours):

  • Commercial - 0800 015 1498
  • Private motor - 0844 891 1111
  • Home - 0844 891 1222
  • Legal and tax helpline (24 hours) - 0845 300 1899
  • Risk services helpline (office hours) - 0845 366 66 66
  • Flood advice leaflet

Allianz

  • Private car and commercial vehicle policyholders - 0844 893 9606
  • Fleet and commercial motor policyholders - 0800 5875 858
  • Home - 0844 893 9608
  • Commercial property 0844 412 9988
  • ACE 

  • General claims 020 7173 7000
  • AIG 

  • Commercial motor 0844 477 6544
  • Property 020 7954 7000 
  • Employer's Liability 029 2026 6269

Chubb 

  • Home and general claims 0800 018 0678
  • Medical / travel claims 020 7895 3364

RSA

  • New commercial claims - 0845 300 4006
  • Commercial motor - 0845 675 0404
    • roadside emergency assistance only - 0845 300 1181
    • windscreen repair / replacement - 0800 783 4695
    • recoveries - 0845 075 5195
  • Motor trade - 0845 077 0119
  • Engineering claims - 0845 078 3899
  • Household claims - 0870 165 0522
  • Motor claims - 0870 165 0527

Zurich

  • General helpline 08000 966 233 
  • Commercial claims - 0845 300 2055
  • Private motor:
    • Reporting a claim or accident - 0845 366 0058
    • Replacing or repairing glass - 00 800 7117 7117
    • Emergency breakdown assistance - 0800 328 8740
  • Home - 0845 712 5220

NIG

  • Commercial motor claims - 0845 300 4644 
  • Commercial non-motor claims - 0845 246 1478 
  • Private motor claims - 0870 151 5596
  • Business legal advice helpline - 0845 300 6168
  • Business emergency assistance helpline - 0845 300 6168
  • Emergency glazing & security assistance helpline - 0845 300 6173

Covea

  • Private motor claims - 0844 245 0245
  • Motor trade claims - 0844 902 0790
  • Commercial vehicle claims - 0844 902 2220
  • Motor breakdown claims - 0800 068 3489
  • Home & profile claims - 0844 902 0789
  • Travel claims
    • Emergency: + 44 (0) 2077480677
    • Commercial property etc claims - 0844 902 0790

AXA

  • Commercial property and Liability 0845 600 2715
  • Commercial vehicle 0845 366 5529 
  • Emergency helpline and legal and tax advice - 0870 241 8178  

HISCOX

  • Commercial claims 0845 213 8899 
  • Home claims 0845 213 8776
  • For medical emergencies outside the UK: International medical rescue – 020 8290 4442 
  • Flooding / home evacuation 24 hour helpline 0845 213 8776 or 01206 773776.
  • Hiscox claims team will be able to offer expert guidance and support should clients be evacuated or need to make a claim for flooding. 
  • Flood claims website

QBE

  • Motor 0808 100 8181
  • Commercial property 0844 736 9640

OAMPS

  • Emergency helpline 0800 757 576

OAK

  • Home claims 0844 493 2836
  • Motor claims 0800 072 2050

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